You may return most new, unopened items within 30 days of delivery. Used items may not be returned. Each manufacturer may offer a warranty. Please check with the manufacturer if you are unsure.
Any returns of new, unopened items within 30 days must be authorized with an RMA # before returning. Please do not return items until an RMA # is provided with full instructions on where to return to.
Each manufacturer will charge a re-stocking fee from 20 to 35%. ProFloorMachines has no control over the re-stocking fee. Each manufacturer will inspect the item prior to authorizing a refund less the re-stocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can also call us at 888-503-7937 and speak with a return specialist.
Shipping is on us! Shipping is always 100% free and paid by ProFloorMachines.com to anywhere in the contiguous US. For areas outside the 48 states, please call 888-503-7937 to discuss shipping options.
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