Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery.  Used items may not be returned.  Each manufacturer may offer a warranty.  Please check with the manufacturer if you are unsure.

Any returns of new, unopened items within 30 days must be authorized with an RMA # before returning.  Please do not return items until an RMA # is provided with full instructions on where to return to.

Each manufacturer will charge a re-stocking fee from 20 to 35%.  ProFloorMachines has no control over the re-stocking fee.  Each manufacturer will inspect the item prior to authorizing a refund less the re-stocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can also call us at 888-503-7937 and speak with a return specialist.


Shipping is on us!  Shipping is always 100% free and paid by to anywhere in the contiguous US.  For areas outside the 48 states, please call 888-503-7937 to discuss shipping options.

Security Policy:
We have the best security available to protect your online orders. Any time you make a credit card transaction online, make sure the site uses SSL. You can often check that on any page asking for personal information such as a credit card number. Any page asking for personal information, should always start with https:// in your browser's url. The https:// will trigger the browser to show a secure locked icon. This protocol will encrypt your personal information over the web. We use ProStores to power our checkout process, a highly trusted eCommerce provider.

Privacy Policy:
We respect your privacy. We do not share your information with any 3rd parties. You can trust your information will be kept private with us.